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| Job Requirements |
| Title |
Chat Moderator Supervisor - Gibraltar |
| Role |
Chat Moderator Supervisor - Gibraltar |
| Category |
Internet jobs in Spain
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| Location |
Gibraltar
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| Company |
RecruitGibraltar , Vacancies
[
- - ] (Posted on Fri 25 January 2008 11:45 am) |
| Experience |
No preference |
| Educational Qualification |
No preference |
| Skills |
Word processing
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| Salary |
- - |
| Career Level |
Entry Level (less than 2 years experience) |
| Job Type |
Permanent
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| Job Status |
Full Time
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| Chat Moderator Supervisor - Gibraltar |
Our client is searching for a Chat Moderator Supervisor to manage and develop a group of Chat Moderators to achieve Departmental targets empowering all Chat Moderators to assist with increasing business requirements through setting objectives, developing and monitoring key performance indicators.
To supervise and assist Chat Moderators to provide a complete service to on-line customers and to assist in the issue of a 24/7 rota that is fair and comprehensive. To receive notice of and monitor absence, both sickness and holiday, and record appropriately and be aware of un-hosted rooms and arrange cover at short notice if required. To be the first point of contact for issues with the site and be the main point of contact between Chat Moderators to Customer Services Team. Arrange Team Meetings on a regular basis issuing agenda and minutes and provide regular (monthly) personal productivity, timekeeping and personal development feedback to team members. Assist Chat Moderators and Customer Services with complex customer queries and complaints and report issues to management team when they arise.
At least one years experience of “man management” with excellent knowledge of Outlook, Internet Explorer, Firefox, Word and Excel and a knowledge of Bingo is desirable. You will a flexible but professional approach to work load, with the ability to deal with ongoing issues while coping with interruptions. A meticulous attention to detail, excellent communication skills and an ability to multi-task in a busy on-line environment. Calm and level headed under pressure with an ability to work on own initiative and take decisions.
Salary is £20k plus a shift allowance of £2500
You must live locally
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