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| Job Requirements |
| Title |
Service Manager - Gibraltar |
| Role |
Service Manager - Gibraltar |
| Category |
Internet jobs in Spain
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| Location |
Gibraltar
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| Company |
RecruitSpain , Vacancies
[
- - ] (Posted on Thu 13 December 2007 10:00 am) |
| Experience |
Less than 1 Year |
| Educational Qualification |
No preference |
| Skills |
Word processing
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| Salary |
- - |
| Career Level |
Mid Career (2+ years of experience) |
| Job Type |
Permanent
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| Job Status |
Full Time
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| Service Manager - Gibraltar |
Our client is searching for a Service Manager to be responsible for the day to day processes related to Service Support and Service Delivery.
• Configuration Management
o Assists with the creation of a CMDB.
o Liaises with all IT Deptments to ensure the CMDB is maintained and accurate
o Performs audits in conjunction with the Data Centre staff.
• Change Management.
o Assists with the creation of a Change Process and CAB.
o Receives RFCs and ensures that they are properly recorded in the change log.
o Reviews, updates, and validates RFCs.
o Prepares CAB meeting agendas and provides all necessary review information to the CAB members prior to board meetings.
o Escalates RFCs that the CAB cannot decide to the IT executive committee.
o Approves minor changes unless they are also emergency changes.
o Provides change notification to change initiator and other affected parties.
o Monitors the successful completion of all RFCs to ensure that the processes used follow the change schedule.
o Produces operational statistical reporting on the Change Process.
• Release Management
o Manages the overall release process.
o Coordinates all project teams associated with the release.
o Acts as a liaison to appropriate management.
o Acceptance and review of change deliverables from implemented projects.
o Ensure that releases are implemented according to schedule.
o Assist IT staff with issues resultant from Change / Releases.
• Service Level Management.
o Creation and maintenance of the Service Catalogue.
o Liaise with all departments to ascertain Service performance.
o Report on Service Level Performance.
• Capacity Management
o Operational reporting on current capacity, historical growth and estimated requirements.
QUALIFICATIONS AND EXPERIENCE
Essential
• ITIL practitioner certified (release and control)
• Extensive Change and Configuration Management experience
• CAB management experience
• Release management experience
• Service Level management experience
• Capacity management experience
• Management/Team Leader experience
Desirable
• Prince2 Foundation
• Project Management experience
• Testing experience
• Foundation Software testing
• Line Manager training
• Documentation / process writing skills
COMPETENCIES
Behavioral
• Process driven
• Apply problem-solving techniques to achieve organisational goals
• Actively participate as a member of a team
• Identify and understand issues, comparing data to draw conclusions and apply solutions.
• Prioritise effectively, scheduling work, determine tasks and resources
• Ability to self manage to achieve tasks
• Copes effectively with stress
• Clarify issues to create solutions
• Maintains knowledge of current and future technology trends
• Seek to understand internal users view point and respond to objections, manages diverse viewpoints
Technical
• Understanding of Change / Release / Configuration technologies
• Understanding of company technical components and technical interdependencies
Salary is £50 - £55k
Tel – (00350) 77900
Tel - (0034) 952 477 594
Fax - (0034) 952 663 852
www.recruitspain.com
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