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 Job Requirements
Title Service Delivery Solutions Engineer
Role Service Delivery Solutions Engineer
Category IT - Information Technology jobs in Spain
Location Gibraltar
Company RecruitGibraltar ,  Vacancies [ - - ] (Posted on Wed 27 August 2014 10:08 am)
Experience 2 to 5 Years
Educational Qualification High School or Equivalent (12th, Intermediate, Jr College)
Skills English spoken & written
Salary - -
Career Level Mid Career (2+ years of experience)
Job Type Permanent
Job Status Full Time
 Service Delivery Solutions Engineer
RecruitGibraltar are currently helping our client who is a market leading egaming company who has a great opportunity for a Service Delivery Solutions Engineer to join this high performance team based in Gibraltar (Southern Spain). The company is a progressive and ambitious company who has a policy of promoting from within and has a dedication to professional training and progression. This is an exciting opportunity for the right candidate to join a leading online business and take an active role in its expansion.

This role is responsible for the delivery of a world-class service to customers by ensuring mission critical environments and services, used by internal departments for providing applications and content to production servers, meet SLA uptimes, with real-time monitoring and effective reporting through maintaining professional supplier relationships and product portfolio management, following best practices at all times.

We are looking to recruit an experienced Solutions Support to provide a professional and high quality support service. The Solutions Support will be responsible for the liaising with 3rd Party suppliers, ensuring uptime of environment meets SLA, best practices are followed, but not limited to, for Security and Sever Administration. Document fully the current environment and introduce Change Control and Release Management following ITIL.

Working closely with our technology partners and stakeholders you will manage incidents and problems, providing regular communications to the business as per SLAs. You will have acute troubleshooting ability and excellent relationship building skills to ensure quality and consistency of service.

You will be a self-starter, highly organised, lateral thinker, fast learner and someone who rises to challenges whilst working in a fast paced and dynamic business. You must have excellent communication skills, be able to deal with all levels of the business and be able to work well under pressure.

You will enable you to:

? Organise penetration, vulnerability, pre-release testing using both software applications and internal test team.
? Introduce full monitoring of all outsourced services pertaining to the managed hosting service and all company portals (Web & Mobile sites).
? Adding and document any servers (Linux & Windows) as required.
? Follow operational procedures to ensure quality and consistency of service;
? Ensure adherence to agreed SLA?s / KPI?s;
? Ensure all patches required for security, OS or applications are applied following best practices.
? Champion and drive standards to improve service levels across the service delivery team;
? Assist in the definition of appropriate technologies required to deliver the service;
? Escalate problems as necessary in accordance with the departments SLA's & escalation paths, while still owning problems from resolution through to closure.
? Provide Incident Reports on problems to senior management, stakeholders and other interested parties through the lifecycle of problems or incidents
? At all times to be focused on providing maximum possible level of service availability of the production systems
? Work with multiple functions of the business to ensure business efficiency
? Monitor alerts and alarms for 3rd party managed Services
? Perform daily, weekly and monthly operational tasks as set out by the Service Delivery Manager
? Maintain accurate operational documentation on all systems and applications and any dependencies.
? Introduce Change Control & Release management procedures to minimise downtime and provide understandable release notifications, ensuring process is strictly followed by any team using the environment.
? Introduce Back Up policies for the environment and data.
? Ownership of the environment.

Knowledge & Skills:

? Experience in a similar role working with 3rd party service providers
? Knowledge of web based systems infrastructure and e-applications
? Network infrastructure knowledge, firewalls & F5.
? Linux Administration
? Jira Administration
? VMware
? NOC Monitoring (HP Monitoring Software)
? Backups
? Management of 3rd Party Suppliers of critical services.
? PHP knowledge.
? Knowledge of ITIL concepts and framework
? Good understanding of mission critical trading applications and technologies
? Ability to work under pressure and to tight deadlines.
? Good relationship and interpersonal skills
? A flexible approach to working hours is required Previous experience in the eGaming industry
? My SQL
? Software Development Life Cycle

Salary 30k - 35k based on experience with an excellent relocation package and private healthcare.

To apply please send your CV to and state which role you are interested in.
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