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 Job Requirements
Title VIP Executive (Gaming / Sportsbook)
Role VIP Executive (Gaming / Sportsbook)
Category Customer Services jobs in Spain
Location Gibraltar
Company RecruitGibraltar ,  Vacancies [ - - ] (Posted on Wed 02 July 2014 12:04 pm)
Experience 1 to 2 Years
Educational Qualification High School or Equivalent (12th, Intermediate, Jr College)
Skills English spoken & written
Salary - -
Career Level Entry Level (less than 2 years experience)
Job Type Permanent
Job Status Full Time
 VIP Executive (Gaming / Sportsbook)
RecruitGibraltar are currently helping our client who is a market leading egaming company have a great opportunity for a VIP Executive for their Gaming and or Sportsbook products.
As a key member of the VIP team, you will be responsible for providing an unrivalled level of service which leaves a lasting impression to high value customers. You will be resolving ad-hoc queries from customers and colleagues and maximising opportunities to generate value from the VIP community of online players whilst maintaining a product focused service.
You need to genuinely desire constant telephone contact with customers, to be able to communicate in a friendly manner whilst remaining professional. To excel, you?ll be resilient and someone who thrives on selling, negotiating and working towards achieving stretching targets, without ever losing sight of what?s best for the customer and not just the business


? Fast query management and check settling
? Build strong relationships with key clients, enhancing the company reputation, in order to reduce churn levels within VIP
? Work closely with the Priority Team, providing feedback and identifying triggers which nurture existing players, so that the VIP activity is optimised to deliver a competitive programme
? Maintain a working knowledge of competitors and have an understanding of both Gaming and Sportsbook
? Client profiling and leader board updates
? Inbound and outbound calling including Telephone, Live Chat and Email

Skills, Knowledge:

? Previous experience in online gaming in a customer service environment.
? Consistently achieve and exceed set targets and objectives
? Communicate in a clear and engaging manner
? Listen actively and have an ability to build trust
? Manage your own time effectively, plan ahead and adopt a methodical approach to your work

Salary circa 22k based on experience plus bonus and excellent private healthcare.

To apply please send your CV to and state which role you are interested in.
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