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 Job Requirements
Title VIP Manager ? Bingo
Role VIP Manager ? Bingo
Category Online Gaming jobs in Spain
Location Gibraltar
Company RecruitGibraltar ,  Vacancies [ - - ] (Posted on Wed 18 June 2014 11:59 am)
Experience 2 to 5 Years
Educational Qualification High School or Equivalent (12th, Intermediate, Jr College)
Skills English spoken & written
Salary - -
Career Level Management (Manager/Director of Staff)
Job Type Permanent
Job Status Full Time
 
 VIP Manager ? Bingo
RecruitGibraltar are currently helping our client who is a market leading online Bingo company who has a great opportunity for a VIP Manager.

The VIP Manager is an important role within the Marketing Team accountable for the delivery of >50% of monthly P&L revenues through a 6-strong team of VIP Supervisors & Execs. The role holder is accountable for the overall management of the Bingo VIP program with a distinctly commercial & strategic focus. This includes tracking & reporting on VIP trends working closely with Business Intelligent (BI), outlining the VIP strategy to combat problem performance trends & maintaining market-leading position, leading the operational efforts in managing the Bingo VIP program and working with the Promotions & CRM Strategy Team to deliver the scheme effectively to players on-site & via CRM.

Your key relationships will include BI, for data, reporting & tracking purposes. Customer Services/Operations will be a key stakeholder group ensuring continuity & quality of service for VIP outside of VIP Team hours. You?ll interact with the Brand Partnerships, Events & Insight Manager to understand how 3rd party relationships can benefit VIPs, arrange events & gain customer insight to influence your plans.

As a team manager you must be experienced in people management, coaching and career development and be passionate about the same. You should have experience in reviewing quality & productivity of team customer interactions and take an active role in ensuring all VIP contacts adhere to the appropriate targets. You will complete bi-annual performance reviews & objective setting with each team member.


Key Responsibilities

? Ensure delivery of revenue generated from VIP customers as per agreed targets
? Provide detailed commercial daily/weekly/monthly VIP reports
? VIP supervisor executive team management & development
? Design and implement an operational structure for the VIP program
? Co-operate with Central Marketing to optimal VIP program
? Ensure promotions and retention campaigns customised for VIPs
? VIP customer acquisition via affiliates, PPC and other channels, as appropriate
? Regular competitor VIP scheme benchmarking to retain market-leading position
? Monitor and evaluate VIP players to ensure maximum life time value
? Establish personal relationship with the most valuable assigned VIPs.

Knowledge Skills & Experience

? VIP executive team management experience
? Strong track record as VIP manager and building personal VIP relations
? Experience in the establishment and management of VIP programs
? Strong analytical skills and strategically driven
? A team player with strong communication skills

Salary circa 40k based on experience with an excellent relocation package and private healthcare.

So if you think you are of the correct calibre to work in such a company and role please contact us today for a confidential chat.

To apply please send your CV to Apply@recruitgibraltar.com and state which role you are interested in.

http://www.recruitgibraltar.com/JobsinGibraltar/VIP%20Manager%20%E2%80%93%20Bingo_3020.htm
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