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 Job Requirements
Title Incident Manager
Role Incident Manager
Category IT - Information Technology jobs in Spain
Location Gibraltar
Company RecruitGibraltar ,  Vacancies [ - - ] (Posted on Thu 27 February 2014 10:45 am)
Experience 2 to 5 Years
Educational Qualification No preference
Skills English spoken & written
Salary - -
Career Level Mid Career (2+ years of experience)
Job Type Permanent
Job Status Full Time
 Incident Manager
Our client who is an employer of choice in the online gaming industry is searching for a Incident Manager whose main responsibility will be to provide the function with day to day operational management of all applicable service delivery processes and procedures for all application technology platforms.

Key Responsibilities

Provide 1st and 2nd line support to the business where necessary for all production back office applications and associated services
Provide accurate and detailed diagnosis and, where possible, problem resolution for issues and incidents affecting availability, performance and functional integrity of applications and any services provided by the I.T function.
Escalate problems as necessary in accordance with the departments SLA's & escalation paths, while still owning problems from resolution through to closure.
Provide Incident Reports on problems to senior management, stakeholders and other interested parties through the lifecycle of problems or incidents
At all times to be focused on providing maximum possible level of service availability of the production systems
Work with multiple functions of the business to ensure business efficiency
Monitor alerts and alarms for 3rd party managed Services
Perform daily, weekly and monthly operational tasks as set out by the operations manager
Maintain accurate operational documentation on all ecommerce systems and applications
Document incidents, and resolutions, appropriately in the ticketing system and or Knowledge Base and update system documentation accordingly

Skills, Knowledge and Behaviour

Working knowledge of 3rd party eGaming providers such as Playtech
At least 2 years experience in a similar incident management role
Knowledge of web based systems infrastructure and e-applications
Knowledge of ITIL concepts and framework
Good understanding of mission critical trading applications and technologies
Ability to work under pressure and to tight deadlines.
Good relationship and interpersonal skills
Good written and verbal communication skills with strong attention to detail
A flexible approach to working hours is required
Previous experience in the eGaming industry (Casino, Poker, Sports)
Degree in a business or technology discipline

Salary 30k+ based on experience

To apply please send your CV to and state which role you are interested in.
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