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 Job Requirements
Title Elite Customer Service Agent (Sports)
Role Elite Customer Service Agent (Sports)
Category Customer Services jobs in Spain
Location Gibraltar
Company RecruitGibraltar ,  Vacancies [ - - ] (Posted on Fri 06 December 2013 12:21 pm)
Experience 1 to 2 Years
Educational Qualification No preference
Skills English spoken & written
Salary - -
Career Level Entry Level (less than 2 years experience)
Job Type Permanent
Job Status Full Time
 
 Elite Customer Service Agent (Sports)
RecruitGibraltar are currently helping our client who is a market leading online sportsbook who has a great opportunity for an Elite Customer Service Agent for their Sports department.

Responsibilities:

Provide excellent customer service via telephone, email, and chat to the highest level customers.
Processing customer bets
Responsibility of each transaction from beginning to end, including queries or complaints.
Day to day administration.
Monitoring and reporting customer activity.
Identifying good/bad business.
Building and maintaining Customer Profiles.
Maintaining Elite Team Social Media Site(s)
Occasional Travel to sporting events

Experience required:

Experience in customer service in an online sportsbook or betting shop.
Excellent understanding of product and sports knowledge ? especially Horse Racing and Football.
Strong communication skills (verbal, written, and presentational)
Good IT skills, including strong Excel, Word and Database information
Ability to develop strong working relationships within the team, and other departments
Strong customer skills; ability to create rapport with customers, via telephone, chat and email
Ability to train and coach to high standards

Salary circa 21k based on experience with an excellent relocation package and private healthcare.
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