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 Job Requirements
Title IT Service Desk Engineer
Role IT Service Desk Engineer
Category IT - Information Technology jobs in Spain
Location Gibraltar
Company RecruitGibraltar ,  Vacancies [ - - ] (Posted on Wed 14 August 2013 10:10 am)
Experience 2 to 5 Years
Educational Qualification No preference
Skills English spoken & written
Salary - -
Career Level Mid Career (2+ years of experience)
Job Type Permanent
Job Status Full Time
 IT Service Desk Engineer
RecruitGibraltar are currently helping our client, who is a market leading egaming company, who has a great opportunity for an IT Service Desk Engineer, responsible for providing 1st line support on IT issues.

? Provide support to users and clients on our custom MarginMaker applications, Website applications, feeds, gaming platforms
? Provide troubleshooting and maintenance of all IT systems within the office including, but not limited to: workstations; telephones; printers; fax?s; audio visual equipment; cabling installations and patching, Datacenter basic checks, etc
? Logging calls to our internal 2nd and 3rd line support and external 3rd party software companies for more technical problems and following them through to resolution
? Providing technical support by email and telephone to customers experiencing problems with our websites.
? Troubleshooting problems by analyzing log files, analyzing the website issues and determining the causes while escalating through the IT structure
? Communicating with the business about progress of works and problem resolution.
? Provide application support to users of other custom and standard software packages
? Deploying workstation machines from a standard corporate image
? Basic troubleshooting of networking issues
? Monitoring systems (RUEI, Zabbix) and following fault resolution procedures
? Performing general ?housekeeping? duties

Role Responsibilities:
? Responsible to communicate problems and resolutions to your peers, clients and management in a clear and concise manner and utilizing the appropriate communication tool (i.e. e-mail, ticket system, etc.) and control the access to the corporate systems while complying with the security procedures
? Ensure all changes are logged within the change control procedures ? as per the IT Processes catalogue
? IT Incident Management:
Ensuring timely and appropriate ticket closures.
Ensuring incident diagnosis of impact and urgency leads to correct prioritisation of work.
Responsible for accurate and comprehensive incident records

Behavioural & Personality Competencies:
? Must be able to work in a highly pressurised environment and be in possession of multi-tasking capabilities
? Good communication skills ? Fluent in English (written and verbal )
? Ability to organise own workload and prioritise accordingly
? Customer focused ? ability to manage customer expectations
? Self motivating and able to work under own initiative
? Innovative in respect of service support and ways in which it can be improved.
? Excellent team working skills
? Good attention to detail

Desirable Technical Skills:
? Development background, recent graduates on software development, with some experience in web or application development would be desirable
? Successful candidate will have to be able to or willing to learn to debug applications and work with 3rd line software developers.
? Some understanding of code flow.
? Full understanding of internet work flow, DNS systems, routing, switching, at a high level.
? Be able to differentiate hardware, services, application/web, network issues when possible to deal with the issues or to escalate properly.

To apply please send your CV to
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