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| Job Requirements |
| Title |
Junior IT Helpdesk Representative |
| Role |
Junior IT Helpdesk Representative |
| Category |
IT - Information Technology jobs in Spain
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| Location |
Gibraltar
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| Company |
RecruitGibraltar , Vacancies
[
- - ] (Posted on Mon 11 June 2012 11:33 am) |
| Experience |
No preference |
| Educational Qualification |
No preference |
| Skills |
Computer Literate
English spoken & written
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| Salary |
- - |
| Career Level |
Mid Career (2+ years of experience) |
| Job Type |
Permanent
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| Job Status |
Full Time
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| Junior IT Helpdesk Representative |
To apply please send your CV to Apply@recruitmentgibraltar.com and state which role you are interested in.
Our client who is a worldwide online payment processing business are searching for a Junior IT Helpdesk Representative to report to the Service Delivery Manager for all aspects of Support. You will get an attractive comprehensive package with clearly defined career progression over time into Trainee JEE Development Engineer or Trainee QA Test Engineer.
Receive world-class on-the-job training and mentoring.
Works as part of a team of Support Representatives alongside Senior Application Support Engineers.
Indentify Incident and or Problem trends to assist in early resolution.
Ensure all operational Incidents are rapidly analysed and resolved within agreed SLA?s.
Continually review the Service Desk performance and activities.
Responsible for all SLA reporting.
Full support for PCI Compliant SLDC including Change Management process and procedures ? ITIL v3 ITSM methodology.
Excellent spoken and written English.
Excellent Customer Service skills.
As part of a Team of Customer Service Representatives ? providing onsite cover at all times alongside a corresponding Senior Application Support Developer you will work on a shift Work on rotation 24 x7, 3 Shift System, 9 hours with 1 hour break. Early 07:00 to 16:00, Evening 15:00 12:00, Late 23:00 to 08:00, Flexi 10:00 to 19:00.
Qualifications / Skills Required:
Experience in an IT role and desire to work in an IT support role
Experience working with teams and show a propensity in dealing with the user community.
ITIL/ITSM qualification preferred.
Ideally experience with Incident, Problem and Change Management following ITIL methodology.
Able to develop and maintain effective business relationships.
Able to interpret data accurately and indentify trends.
Salary based on experience plus 30 Days Holiday and regular weekends off.
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