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| Job Requirements |
| Title |
Call Centre Supervisor |
| Role |
Call Centre Supervisor |
| Category |
Customer Services jobs in Spain
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| Location |
Gibraltar
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| Company |
RecruitGibraltar , Vacancies
[
- - ] (Posted on Tue 10 April 2012 01:05 pm) |
| Experience |
No preference |
| Educational Qualification |
No preference |
| Skills |
English spoken & written
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| Salary |
- - |
| Career Level |
Mid Career (2+ years of experience) |
| Job Type |
Permanent
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| Job Status |
Full Time
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| Call Centre Supervisor |
To apply please send your CV to Apply@recruitmentgibraltar.com and state which role you are interested in.
Our client is searching for a Call Centre Supervisor to assist the Call Centre Manager in the daily running of the Call Centre.
Responsibilities:
? Monitoring calls to improve quality and track performance of the team against targets given
? Identifying training needs, planning training sessions and producing training manuals in cooperation with the product officers.
? Collate, analyse and present Call Centre statistics and performance levels on a monthly basis
? Schedule the Customer Service team?s shift patterns according to the demands of the business and provide to the employees in a timely manner
? Coordinate staff holidays and leave
? Liaising with HR and Payroll for HR related queries and salary processing
? Assisting the Call Centre Manager in the recruitment phase and periodic performance reviews
? Assist Team Leaders and Customer Service Representatives with the diagnosis and resolution of customer-related issues
You will have:
? Experience in a similar role ideally in gaming
? Is able to build and maintain good working relationships
? You will be committed to improving levels of customer service
? Have good analytical approaches to problem solving
? Have excellent written and verbal communication skills with attention to detail
? Have excellent interpersonal skills
Salary based on experience
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