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| Job Requirements |
| Title |
VIP Team Leader |
| Role |
VIP Team Leader |
| Category |
IT - Information Technology jobs in Spain
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| Location |
Gibraltar
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| Company |
RecruitGibraltar , Vacancies
[
- - ] (Posted on Tue 16 March 2010 10:33 am) |
| Experience |
No preference |
| Educational Qualification |
No preference |
| Skills |
English spoken & written
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| Salary |
- - |
| Career Level |
Mid Career (2+ years of experience) |
| Job Type |
Permanent
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| Job Status |
Full Time
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| VIP Team Leader |
VIP Team Leader
Our client is searching for a VIP Team Leader to manage the shift, tasks and report generation as per team targets whilst providing mentoring, support and communication updates to the VIP team. You will be responsible for the following:
Develop and support the VIP Team to ensure delivery of high quality VIP Service at all times.
Coach & develop agents in a team and 1-2-1 environment
Provide tools & guideline to the team- scripts, conversation skills
Plan & execute training to the team members
Conduct Feedback sessions & Role plays
Deal with escalated issues/queries of VIP agents, service, software issues and promotions
Leading by example, showing dedication and high resolution dealing with VIP members
Liaising with and using Retention marketing materials
Look into other competitors sites & learn about their policies & strategy
Monitor available leads (list/ report/client) and the workload
Monitor resolution & response time to players’ enquiries
Keep agents aware of outbound calls, waiting queries (in the future),
Keep track & record attendance, daily statistics, paid time off, sick time, etc
Conduct monthly meeting with management to present team achievements and coming aims/goals
Complete the daily shift report/ weekly/monthly report
Ad hoc reporting to management on individual staff performance and attitude
Essential and desirable requirements
Ideally you will have been in a VIP lead role previously with experience in managing teams but senior VIP agents with a mature attitude will be considered.
Excellent interpersonal skills, self-confidence and ability to manage and motivate the team
Analytical and reporting skills using word excel and power point
Fluency in another European language is beneficial;
An open, honest, enthusiastic and resilient approach;
Accountability for achieving goals and delivering a quality sale approach to the customer;
Ability to communicate and share abilities with others.
Salary based on experience
Contact +350 200 77900 or register your CV at http://www.RecruitGibraltar.com or http://www.RecruitGibraltar.com/jobs-in-gibraltar.asp
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