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| Job Requirements |
| Title |
Customer Support Manager |
| Role |
Customer Support Manager |
| Category |
Customer Services jobs in Spain
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| Location |
Gibraltar
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| Company |
RecruitGibraltar , Vacancies
[
- - ] (Posted on Fri 08 January 2010 10:29 am) |
| Experience |
No preference |
| Educational Qualification |
No preference |
| Skills |
English spoken & written
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| Salary |
- - |
| Career Level |
Management (Manager/Director of Staff) |
| Job Type |
Permanent
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| Job Status |
Full Time
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| Customer Support Manager |
Our client is searching for a Customer Support Manager to achieve excellence in the support and loyalty provided to customers by delivering first class experiences for all customers, retaining existing customers and ever increasing the level of new customers.
You will be responsible for:
• To champion the ‘customer experience’ for the company
• To build, lead and develop the Customer Services Team to meet the Team vision and objectives of the Business
• To develop and lead the new international customer support centre
• To design, lead and implement the medium and long term plans for the Team
• To develop and lead on a new generation recruitment process for the Team
• To train and develop the Team on new products and to maintain high standards of customer services
• To improve the overall efficiency and quality standards within the scope of the Team
• To increase customer loyalty
• To ensure that adequate processes are in place to protect the Company’s interest and integrity with regard to Customer Services Management
• To monitor and report on Key Performance Indicators as required
• To provide customers with general, technical and billing services via FAQ’s, e-mail, chat and phone to all brands, including Casino and Poker
• Develop and maintain relationships with customer support organizations (for languages support solutions and improving standards)
• To monitor customer related systems and processes to understand customer satisfaction and loyalty and to improve ‘life time value’ results.
Experience
• At least 3 years experience managing in a customer services environment preferably within the Online services sector
• Proven experience in managing and leading large teams
• Proven experience in achieving targets
• Sound business awareness
• Ability to design and deliver improved business processes
• Excellent communication skills, both written and verbal
• Excellent leadership skills
• Solutions and Results focused
• Strategic thinker
• Team worker
• In depth knowledge of CRM systems
Salary based on experience
Contact +350 200 77900 or register your CV at http://www.RecruitGibraltar.com or http://www.RecruitGibraltar.com/jobs-in-gibraltar.asp
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